This Refund Policy explains when and how you can request a refund for a paid Courier HQ subscription. It applies to all paid plans (Starter, Builder, and Empire) billed through our payments partner, Clerk Billing.
1. 3-day refund window
We offer a 3-day refund window. If you are not satisfied with a paid plan, you may request a full refund within 3 calendar days of the charge (your initial purchase or a renewal charge). Refund requests made after 3 days from the charge date are not eligible.
2. How to request a refund
Email support@courierhq.io from the email address on your account, with the subject line “Refund request.” Include your account email and the date of the charge. We aim to respond within 2 business days.
3. How refunds are issued
- Approved refunds are returned to your original payment method.
- Processing typically takes 5–10 business days, depending on your bank or card issuer.
- When a refund is issued, the related subscription is canceled and paid features are turned off.
4. What is not covered
- Charges older than 3 days at the time of your request.
- Partial-period or pro-rated refunds after the 3-day window — you keep access until the end of the current billing period, but no refund is due.
- Free plans, which are never charged.
5. Cancellation vs. refund
Canceling your plan stops future charges but does not by itself trigger a refund. To cancel, go to Plans and billing frequency from Billing in your dashboard navigation. If you also want a refund for a recent charge, submit a request as described above within the 3-day window.
6. Contact
Questions about this policy? Email support@courierhq.io.